Privacy Policy

This Privacy Policy explains how Rhuomai Ltd trading as CPRWrap Europe collects, uses, and protects your personal data when you visit our website or make a purchase from our Shopify store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Rhuomai Ltd trading as CPRWrap Europe
22 St. Peters Street, Stamford PE9 2PF
Email: info@cpwrapeu.com
Website: www.cprwrapeu.com
If you have any questions about how we handle your data, please contact us at the above address.

What Data We Collect

We may collect and process the following personal data:

  • Name and contact details (email address, phone number, delivery address)
  • Payment information (processed securely via Shopify Payments / our payment provider — we do not store card details)
  • Order history and purchase records
  • Training registration details and completion records
  • Communications you send to us (e.g. customer service enquiries)
  • Website usage data (via cookies — see our Cookie section below)

How We Use Your Data

We use your personal data to:

  • Process and fulfil your product orders
  • Provide access to and deliver online training courses developed and owned by Rhuomai Ltd
  • Issue training completion certificates to the email address you provide
  • Send order confirmations, dispatch notifications, and delivery updates
  • Send training-related communications, including your certificate of completion and reminders to refresh or renew your training when it is due
  • Respond to customer service enquiries
  • Comply with legal and regulatory obligations
  • Improve our website, store, and training platform (using anonymised analytics)

We will only send you marketing communications if you have opted in to receive them. Training-related emails (including certificates and refresh reminders) are considered part of the training service you have registered for and will be sent on the basis of your consent given at registration.

Legal Basis for Processing

  • Contract performance — processing your order and delivering your goods
  • Legal obligation — compliance with UK law, including record-keeping requirements
  • Legitimate interests — fraud prevention, improving our products and services, maintaining training records, and ensuring the security of our platform
  • Consent — you will be asked to give explicit consent at two points: (1) when registering for our free online training, to allow us to process your data, issue your certificate of completion, and send periodic reminders when your training is due for renewal; and (2) if you wish to receive marketing communications. You may withdraw consent at any time, though withdrawing consent for training communications will affect your ability to receive your certificate or renewal notifications

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

  • Shopify Inc — our e-commerce platform provider
  • Tevello - our online training platform provider — to deliver and manage access to training courses
  • Courier and delivery partners — to fulfil your product orders
  • Payment processors — to handle secure transactions
  • HMRC or other regulatory bodies — where legally required

When registering for our free training, we collect only the information necessary to provide access and issue your certificate — typically your name and email address.
All third-party providers are contractually bound to keep your data secure and use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy and to comply with our legal obligations. Typically, order records are retained for 7 years in line with UK tax and accounting requirements. Training completion records will be retained for as long as is necessary to support certificate reissuance and renewal reminders.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@cprwrapeu.com You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

  • Essential cookies — required for the site to function (e.g. shopping cart)
  • Analytics cookies — help us understand website traffic (e.g. Google Analytics)
  • Marketing cookies — used to show relevant adverts (only if you consent)

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our store.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify you of significant changes where required by law.